Privacy Policy

Last updated: June 2026

1. Who We Are

BetoumSante Medical Travel is a medical coordination and concierge service operated by Betoum Groupe SARL (registered in Cameroon) and Betoum India Pvt Ltd (registered in India). Our offices are located in Cameroon, India (Chennai), Democratic Republic of Congo (Kinshasa), and Madagascar (Antananarivo & Nosy Be).

Contact for data enquiries: info@betoum.com

2. What Data We Collect

When you use our website or contact us, we may collect the following personal information:

• Full name and contact details (email, phone number, WhatsApp number)
• Country of residence and nationality
• Medical information submitted via contact forms (condition, treatment sought, medical history)
• Budget and urgency preferences
• Browser information and IP address (via analytics tools)

3. Why We Collect It

We collect your data to:

• Process your medical consultation requests and coordinate care with partner hospitals
• Communicate with you regarding your medical travel arrangements
• Improve our website and services based on usage patterns
• Send relevant medical travel information (only with your consent)

4. How We Store and Protect Your Data

Your data is stored on secure servers with encryption in transit and at rest. We do not sell, rent, or share your personal data with third parties for marketing purposes. Access to patient data is limited to authorised BetoumSante staff members only.

5. Data Retention

• General enquiries: retained for up to 3 years
• Active patient files: retained for up to 7 years (as required for medical records)
• Analytics data: anonymised and retained for up to 26 months

6. Third-Party Tools

We use the following third-party services to improve our platform:

• Google Analytics 4 — website traffic and visitor behaviour analysis
• Google Tag Manager — management of tracking scripts
• Google Search Console — search engine performance monitoring
• Meta Pixel — advertising campaign measurement (when active)
• Microsoft Clarity / Hotjar — session recordings and heatmaps (when active)

7. Your Rights (GDPR)

If you are located in the European Union or a GDPR-applicable region, you have the right to:

• Access your personal data we hold
• Rectify any inaccurate personal data
• Erase your personal data ("right to be forgotten")
• Restrict or object to processing of your data
• Data portability — receive your data in a structured format

To exercise any of these rights, contact us at info@betoum.com.

8. Cookie Policy

We use cookies to improve your browsing experience and analyse website traffic. Strictly necessary cookies are always active. Analytics and marketing cookies require your consent before activation. You can manage your cookie preferences at any time via the cookie settings on our website.

9. Medical Disclaimer

10. Contact Us

For any questions regarding this privacy policy or your personal data, please contact:
BetoumSante Medical Travel by Betoum Groupe
Email: info@betoum.com
WhatsApp: +237 689 645 269